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Orders shipped from New Zealand - Items from their New Zealand Warehotheme are shipped via New Zealand Post or Fastway Ctheiriers, depending on what ytheir item is and ytheir shipping address. Orders shipped from Athemtralia - All their items are shipped via Athemtralia Post or Fastway Ctheiriers, depending on what ytheir item is and where it is going. Orders shipped from Overseas - Orders shipped from their UK or them warehothemes will be sent by airmail delivery. Delivery in New Zealand will be made by New Zealand Post. Some items are shipped from different warehothemes and will therefore arrive in different packages. Don’t worry! Items arriving separately won’t cost any extra. When tracking is available for ytheir order, they will send through the details, so customer can track it online via the carrier’s theybsite. they can always help customer with delivery problems. Jthemt let them know! Return any item within 30 days of delivery. It doesn’t matter why customer want to return ytheir item, customer can free of charge! 1. Let them know - they need to know that ytheir item is coming back to them. they generate a note in their system to make sure the returned item is matched with ytheir order. 2. Read their return instructions - Once they've got the ball rolling on ytheir return, they will provide the address where it needs to go. Please carefully read the instructions in their return email to ensure everything goes smoothly. 3. Return the item - Print their label, package the item and return to the address on the label. All returns are reply-paid (that's their cost, not ytheirs!) and need to be handed over to Athemtralia Post. No postage required. If customer select PayPal at the checkout, customer will be redirected to PayPal's theybsite to complete the payment. customer can login to ytheir existing PayPal account or create a new one on the spot. customer can theme existing funds in ytheir PayPal account to make the payment, or theme ytheir credit card. If customer select bank transfer at the checkout, they will display their bank account details on screen and also email them to customer. customer will then need to initiate a bank transfer (e.g. theming ytheir bank's online banking service or in person at a branch). customer mthemt include ytheir order number as the payment reference. they will confirm receipt of ytheir payment within one btheminess day by email. If customer do not hear from them within one btheminess day of making payment, please contact them. All refunds are processed by the same method that payment was made. For example, if payment is made by credit card, the refund mthemt be issued to the same credit card. Please note, they are only able to send bank transfer refunds to Athemtralian and New Zealand bank accounts. If payment was made by bank transfer and customer do not have an Athemtralian or New Zealand bank account, they will send a cheque in Athemtralian currency.